Rather, the details and nuances gathered in an interview that make a story’s subjects actors, not just talkers. Francis Flaherty, an editor at The New York Times, discusses this concept in his book, The Elements of Story: Field Notes on Nonfiction Writing.
When planning for an inteview, it’s easy to get too focused on getting strong quotes. However, Flaherty encourages writers to see interview subjects as more than talking heads. “Getting an actor acting is best. A reasonable second best is to get an actor talking,” Flaherty said.
So if you’re writing a story about a coupon-crazed mom, the best place to interview her would be at the grocery store as she storms the aisles with her shopping cart and coupon notebook. The next best situation would be to meet up with her and ask about her shopping strategies.
But what if you have to conduct the interview over the phone? This is the most common inteview scenario for me, but I’d like to think there are still ways I can draw more sensory details from these blind conversations.
Here are a few strategies I plan to try in future phone interviews.
- Ask to talk while the interviewee is doing something else. Continuing with the example above, this would mean asking the couponista if I could call her during her grocery run. This would give me the chance to hear the ruffle of her coupons, how long it takes her to find the items on her list, and maybe even snippets of her conversation with other shoppers and the cashier.
- Use Skype when possible. It might not work in the previous example, but for sit-down phone interviews, why not add video? Seeing interview subjects’ expressions and appearance would undoubtedly provide me with a more accurate understanding of their responses.
- Ask for pictures and videos. If I managed to secure an interview with the coupon mom while she was at the grocery store, it would still be better if I could see her. Perhaps her teenager could go along with a camera and take pictures or video while we’re talking. It does seem like asking a lot, but with all the easy-to-use technology available, there’s no harm in asking.
- Listen for emotion. While it’s always been there in my phone interviews, I think I could do a better job of observing the tone and rythm of my subjects’ responses. Then, I could try to better represent these details through the way I punctuate and present quotes.
Fellow writers, any ideas for beating the limitations of a phone interview?